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Delivery Information

On successful completion of your transaction, you will receive an email comfirming the value of the transaction and the services that you have purchased.

You will receive all information on access into the festival, boutique wristband exchange and procedures at least one week prior to the event.

If you have any queries or on the delivery of your purchase you can contact us direct at or calling us Monday-Friday from 10:00am – 6:00pm GMT

Return / Refund / Cancellation Policy

If you make a mistake on your order or wish to cancel your order you can do so by emailing Secret Garden Party at or calling us Monday-Friday from 10:00am – 6:00pm GMT. This must be done within 30 days of your purchase.

Secret Garden Party will however be happy to discuss cancelations or amendments after this 30 day period, although we cannot guarantee that amends or cancellations can be made outside this window.

No cancellations can be made after 1st July, although we are happy to see if we can accommodate any amendments to your booking and purchase.